Business Officer I -

The primary location of this position is the Killian Annex of the main Cullowhee, NC campus.
This position is primarily responsible for the operational management of the Student Accounts Office.
The Student Accounts Manager works with and supervises a team of front-line accounting and cashier support personnel dedicated to managing, analyzing, and providing customer support for student financial activities.
This position has direct oversight of Student Account policies and procedures necessary to maintain accounting controls, adherence to oversight requirements, and proper separation of duties within the unit.
Leading through example, this position cultivates a customer friendly environment that supports students, parents, and campus partners seeking assistance with student account information and services.
Responsibilities include (but are not limited to): Managing the invoicing/billing, collection, reconciliation, and reporting of various types of student account balances and payments.
Providing excellent customer service to students, parents, and campus partners in relation to these balances and related activities.
Analyzing and problem solving, effectively communicating solutions by phone, email, or face-to-face on issues arising from student ledger postings and student financial services.
Overseeing the administrative objectives of the Student Accounts Office by directing its daily activities and managing its support staff.
Assisting in the preparation and maintenance of standard operating procedures, checklists, forms, and other resources.
Assisting in oversight and management of student accounts receivable reporting, billing, payment plans and collections.
Working with reporting agencies and adhering to all federal and state requirements surrounding the collection of past due student debt.
Minimum Qualifications Bachelor’s degree in business administration, accounting, public administration, or related business area; or Associate’s degree and two years of administrative, business, or financial management experience or equivalent combination of training and experience.
Must be eligible to work in the United States without sponsorship.
Preferred Qualifications Previous accounting and/or customer service experience in higher education.
Demonstrated written and verbal communication skills.
Previous supervisory experience.
Experience with Banner Accounts Receivable and Banner Finance.
Position Type Permanent Full-Time Number of Hours Per Week Number of Months Per Year 12 Posting Text Open Date 02/21/2024 Close Date Open Until Filled Yes Special Instructions to Applicants To be considered, you must apply online.
Please include a cover letter, resume, and a list of at least three professional references (include complete contact information for each).
Review of applications will begin immediately and will continue until a candidate has been selected for hire.
For questions or additional information, please contact Brady Proffitt, Bursar, at bproffitt@wcu.
edu or 828-227-3102.
Background/E-Verify Final candidates are subject to criminal & sex offender background checks.
Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees.
To learn more about E-Verify, including your rights and responsibilities, please visit www.
dhs.
gov/E-Verify.
Proper documentation of identity and employability are required at the time of employment.
Credential Verification All new employees are required to have listed credentials/degrees verified within 30 days of employment.
All new employees who will be teaching are required to provide official transcripts within 30 days of employment.
Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
AA/EOE Western Carolina University is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina.
Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.
wcu.
edu.
University Safety The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301).
The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.