Posted
13-Feb-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Building Management, Facilities Management
Location(s)
Asheville - North Carolina - United States of America
About the role
The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
What you’ll do
Respond to client inquires and concerns.
Ensure timely and quality service delivery to clients.
Follows-up with clients to ensure customer satisfaction.
Build and assign work orders to multiple technicians, subcontractors and vendors and communicates with technicians to assist management in resolving problems.
Provide reports on open and closed work orders and checks status with the appropriate technician or vendor.
Maintain files on work orders, proposals, and department files.
Build vendor files and checks accuracy on completed paperwork submitted by vendors.
Trains vendors on work order and billing procedures.
Processes invoices and ensures accurate cost center coding.
Assists with the inspections on the facility campus.
Uses pc and/or PDA for work order system, email, ESS and training.
Assist with process and procedure training.
Other duties may be assigned.
What you’ll need
To perform this job proficiently, one should be able to perform each critical duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
Any previous facilities experience is helpful, but not required.
High school diploma or general education degree (GED) required.
Minimum of two years of related experience or training.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding with the ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to efficiently present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions and to address problems in common situations.
Requires basic analytical skills.
Basic skills with Microsoft Office Outlook.
Decisions made with general understanding of procedures and company policies to achieve set results and timelines.
Errors in judgment may cause short-term impact to co-workers and supervisor.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?
At CBRE, we admire creativity, innovation, and partnership, and we offer endless opportunities for growth.
We are a direct hire company that provides everything from competitive pay, Health, Dental, Vision, Pet Insurance, and 401k Match programs.
CBRE is an equal opportunity employer that values diversity.
We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
We also provide reasonable accommodations, as needed, throughout the job application process.
If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.
com or via telephone at +1 866 225 3099 (U.
S.
) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
If you have questions about the requirement(s) for this position, please inform your Recruiter.
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