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Posted : Thursday, August 01, 2024 04:07 PM
*Job description*
*TITLE:* *Customer Success Coordinator*
*JOB TYPE:* *Full Time, Hourly, 40 hrs per week*
*REPORTS TO:* *Business Operations Manager*
*LAST UPDATED:* *March 7, 2024*
*SUMMARY: *
SimplyHome's mission is to empower independence through innovation.
SimplyHome designs and installs customizable systems and offers related client care for aging and disabled populations.
Our core values include: * Innovation – creatively blaze new trails * Excellence – abide by a higher standard * Integrity – do the right thing * Community – create connection and build family through service and joy * Empowerment – respect everyone; help unleash the full potential in all * Commitment – passion and dedication of heart, mind, and soul to the work that we do Those whose values are aligned to the values listed above are enthusiastically requested to apply.
*JOB PURPOSE:* The Customer Success Coordinator is responsible for coordinating activities to deliver a world-class experience for onboarding new customers.
They are responsible for handling customer interactions once the customer has decided to move forward with purchasing technology from SimplyHome.
The incumbent will work to coordinate installation and conduct onboarding experiences.
Additionally, this role will lead efforts to fulfill customer orders for standalone products and services, as well as support help tickets generated by current customers.
This is a full-time position for 40 hours per week with a pay range starting at $18/hr.
Flexible schedule with office hours between 8:30am - 5:30pm, Monday-Friday.
This is a fast-paced, collaborative and dog-friendly environment.
*ESSENTIAL DUTIES:* * Deliver an excellent customer experience for onboarding new customers and when engaging with existing customers to SimplyHome * Engage with customers and 3rd party technicians for coordinating installation scheduling of new sensor-systems, custom stand-alone technology, and follow-up site visits * Act as the owner and process leader of our installation & site visits calendars; coordinating and communicating all activities to the right parties * Act as primary user and representative for FieldNation application and utilization of 3rd-party technicians * Updates, supports, and maintains documentation efforts related to areas of responsibility * Provides excellent customer service for internal needs and coordination of activities with co-workers * Supports field technicians during stand-alone technology installations and updates internal records upon completion of these installations.
* Maintain strong working knowledge of the current technology utilized at SimplyHome in order to create effective work orders for independent technicians and guide the process of new installations.
* Perform other duties as assigned *EDUCATION & EXPERIENCE:* * High school diploma or equivalent is required.
* Two years of related work experience is required.
* Previous work experience using CRM or similar software is preferred.
* Previous experience working in customer-facing roles is preferred.
* Previous experience using SalesForce is helpful.
*SKILLS/QUALIFICATION REQUIREMENTS:* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Some travel is required and may require extended trips out of town.
*SKILLS/QUALIFICATIONS:* * Must have the ability to use computer software (MS Office or Google suite) and other technology tools to perform work (office equipment, computers, 10-key calculator, and copier) * Ability to write excellent emails and correspond with customers * Ability to learn and comprehend new concepts * Excellent organizational skills and attention to detail * Ability to work independently with some supervision * Ability to anticipate work needs and interact in a courteous and professional manner with customers * Capable multi-tasker and time manager who is comfortable in a fast-paced environment * Strong logical and technical problem-solving skills * Demonstrated focus on following given procedures precisely * Willingness to learn * Excellent English written and verbal communication skills *CERTIFICATIONS, LICENSES AND REGISTRATIONS:* Valid North Carolina Driver's License Pass background check *PHYSICAL DEMANDS:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee is required to sit, use hands and fingers, handle and feel objects and tools and balance.
Specific vision abilities required by this job include close vision, distance vision and the ability to focus.
Shipping/receiving duties require ability to lift up to 40 lbs.
*SALARY:* * Starts at $18.
00 per hour and commensurate with experience *SCHEDULE*: * 40 hours per week, schedule to be determined upon hiring * Business hours between 8:30am - 5:30pm, Monday through Friday *WORK LOCATION*: * This role is intended to be primarily on-site * A flexible work schedule is possible after 90 days of successful performance in role *ABILITY TO COMMUTE/RELOCATE*: * Arden, NC 28704: Reliably commute or planning to relocate before starting work (Required) *WORK ENVIRONMENT:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly in an office setting with varying degrees of background noise.
Lighting and ventilation are typical of an office setting.
Smoking is not permitted inside any company-owned/operated physical plant.
SimplyHome and CMI have a pet friendly environment, and employees are encouraged to have pets with them as long as this is reasonable.
As such, we recommend that any allergies or other requests for issues with pets be made with a direct supervisor so that reasonable accommodations may be made.
The employee occasionally works in outside weather conditions.
The company expects this job to be involved directly with customers.
Employee Signature Date Company Signature Date Job Type: Full-time Pay: From $18.
00 per hour Expected hours: 40 – 50 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Compensation package: * Bonus opportunities Schedule: * 8 hour shift * Monday to Friday Experience: * related: 2 years (Required) Ability to Commute: * Arden, NC 28704 (Required) Work Location: In person
SimplyHome designs and installs customizable systems and offers related client care for aging and disabled populations.
Our core values include: * Innovation – creatively blaze new trails * Excellence – abide by a higher standard * Integrity – do the right thing * Community – create connection and build family through service and joy * Empowerment – respect everyone; help unleash the full potential in all * Commitment – passion and dedication of heart, mind, and soul to the work that we do Those whose values are aligned to the values listed above are enthusiastically requested to apply.
*JOB PURPOSE:* The Customer Success Coordinator is responsible for coordinating activities to deliver a world-class experience for onboarding new customers.
They are responsible for handling customer interactions once the customer has decided to move forward with purchasing technology from SimplyHome.
The incumbent will work to coordinate installation and conduct onboarding experiences.
Additionally, this role will lead efforts to fulfill customer orders for standalone products and services, as well as support help tickets generated by current customers.
This is a full-time position for 40 hours per week with a pay range starting at $18/hr.
Flexible schedule with office hours between 8:30am - 5:30pm, Monday-Friday.
This is a fast-paced, collaborative and dog-friendly environment.
*ESSENTIAL DUTIES:* * Deliver an excellent customer experience for onboarding new customers and when engaging with existing customers to SimplyHome * Engage with customers and 3rd party technicians for coordinating installation scheduling of new sensor-systems, custom stand-alone technology, and follow-up site visits * Act as the owner and process leader of our installation & site visits calendars; coordinating and communicating all activities to the right parties * Act as primary user and representative for FieldNation application and utilization of 3rd-party technicians * Updates, supports, and maintains documentation efforts related to areas of responsibility * Provides excellent customer service for internal needs and coordination of activities with co-workers * Supports field technicians during stand-alone technology installations and updates internal records upon completion of these installations.
* Maintain strong working knowledge of the current technology utilized at SimplyHome in order to create effective work orders for independent technicians and guide the process of new installations.
* Perform other duties as assigned *EDUCATION & EXPERIENCE:* * High school diploma or equivalent is required.
* Two years of related work experience is required.
* Previous work experience using CRM or similar software is preferred.
* Previous experience working in customer-facing roles is preferred.
* Previous experience using SalesForce is helpful.
*SKILLS/QUALIFICATION REQUIREMENTS:* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Some travel is required and may require extended trips out of town.
*SKILLS/QUALIFICATIONS:* * Must have the ability to use computer software (MS Office or Google suite) and other technology tools to perform work (office equipment, computers, 10-key calculator, and copier) * Ability to write excellent emails and correspond with customers * Ability to learn and comprehend new concepts * Excellent organizational skills and attention to detail * Ability to work independently with some supervision * Ability to anticipate work needs and interact in a courteous and professional manner with customers * Capable multi-tasker and time manager who is comfortable in a fast-paced environment * Strong logical and technical problem-solving skills * Demonstrated focus on following given procedures precisely * Willingness to learn * Excellent English written and verbal communication skills *CERTIFICATIONS, LICENSES AND REGISTRATIONS:* Valid North Carolina Driver's License Pass background check *PHYSICAL DEMANDS:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee is required to sit, use hands and fingers, handle and feel objects and tools and balance.
Specific vision abilities required by this job include close vision, distance vision and the ability to focus.
Shipping/receiving duties require ability to lift up to 40 lbs.
*SALARY:* * Starts at $18.
00 per hour and commensurate with experience *SCHEDULE*: * 40 hours per week, schedule to be determined upon hiring * Business hours between 8:30am - 5:30pm, Monday through Friday *WORK LOCATION*: * This role is intended to be primarily on-site * A flexible work schedule is possible after 90 days of successful performance in role *ABILITY TO COMMUTE/RELOCATE*: * Arden, NC 28704: Reliably commute or planning to relocate before starting work (Required) *WORK ENVIRONMENT:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly in an office setting with varying degrees of background noise.
Lighting and ventilation are typical of an office setting.
Smoking is not permitted inside any company-owned/operated physical plant.
SimplyHome and CMI have a pet friendly environment, and employees are encouraged to have pets with them as long as this is reasonable.
As such, we recommend that any allergies or other requests for issues with pets be made with a direct supervisor so that reasonable accommodations may be made.
The employee occasionally works in outside weather conditions.
The company expects this job to be involved directly with customers.
Employee Signature Date Company Signature Date Job Type: Full-time Pay: From $18.
00 per hour Expected hours: 40 – 50 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Compensation package: * Bonus opportunities Schedule: * 8 hour shift * Monday to Friday Experience: * related: 2 years (Required) Ability to Commute: * Arden, NC 28704 (Required) Work Location: In person
• Phone : NA
• Location : 48 Fisk Dr, Arden, NC
• Post ID: 9120221606
